Refund Policy

At Lorenzo’s Aroma, each product is handmade with care using natural, high-quality ingredients. Due to the personal nature of our products, we do not accept returns or refunds unless an item is damaged, defective, or incorrect.

Returns & Refunds Eligibility

We will happily offer a replacement or refund if:

• You received the wrong item

• The product arrived damaged or faulty

• Your order was lost in transit (after investigation with the carrier)

To be eligible, please contact us within 7 days of receiving your order at:
📧 lorenzoaromashop@gmail.com
Please include your order number and clear photos (if applicable).

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns for:

• Opened or used products

• Custom or personalized items

• Change-of-mind purchases

Refund Process

If approved, refunds are processed to the original payment method.
You will receive a confirmation once the refund is issued. Please allow a few business days depending on your bank or payment provider.

Need Help?

We’re here to assist you.
If you have any questions or concerns about your order, contact us anytime at:
📧 lorenzoaroma@gmail.com