Shipping Policy

At Lorenzo’s Aroma, we carefully prepare and pack each order by hand. Below you'll find everything you need to know about our shipping process.

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Processing Time

All orders are processed within 1–3 business days after payment is received.
During high-volume periods or launches, processing times may be slightly longer.

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Shipping Within Australia

• Standard Shipping: 3–7 business days

• You may receive a tracking number once your order has been dispatched.

International Shipping

We currently do not ship outside Australia. 

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Shipping Rates

Shipping costs can be standard or they can change depending on your address.
We occasionally offer free shipping on special promotions.

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Delivery Issues

If your package is delayed, lost, or damaged during shipping, please contact us immediately at lorenzoaromashop@gmail.com. We will do our best to assist you and resolve the issue.

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Incorrect Addresses

Please double-check your shipping information before placing your order.
We are not responsible for delays or losses due to incorrect or incomplete addresses.